At Nimbledawn, we want you to enjoy your shopping experience and feel confident when purchasing from our Oil Painting Decoration collection. If there is a problem with your order or you are not satisfied with your purchase, please review the following return and refund guidelines.
If you need assistance, contact us at deskinfo@nimbledawn.com.
1. Return Eligibility
We accept return requests within 30 days of the date your order is delivered, subject to the conditions outlined in this policy and applicable consumer protection laws.
To be eligible for a return, the following conditions generally apply:
- The item must be in its original condition, without damage caused by use or improper handling.
- The item should include its original packaging and any accessories or components supplied with it, where reasonably possible.
- You must provide your order number or other reasonable proof of purchase.
- You must contact us and receive return instructions before sending the item back.
Please do not send products to an address without first contacting our customer support team.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
2. Damaged, Defective, or Incorrect Items
We take order issues seriously and will work with you to find an appropriate solution if your item arrives damaged, defective, or different from what you ordered.
If you receive a damaged oil painting, a defective product, or an incorrect item, please contact us as soon as reasonably possible.
To help us assess the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs of the item and any visible damage
- Photographs of the packaging, if it was damaged during shipping
After reviewing your request, we may offer an appropriate remedy, such as a replacement, repair where applicable, or refund, subject to the circumstances and applicable law.
Please retain the original packaging until the issue has been reviewed, if possible.
3. Returns for Change of Mind
If you change your mind after receiving your order, you may request a return within the 30-day return window, provided the item meets the applicable return conditions.
Before returning an item, please contact us at deskinfo@nimbledawn.com to explain your request and obtain return instructions.
For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise agreed or required by applicable law.
Original shipping charges may not be refundable for change-of-mind returns, except where required by applicable law or where we agree otherwise.
Items that have been used, altered, or damaged after delivery may not qualify for a change-of-mind return, subject to your statutory rights.
4. Non-Returnable Items
Certain items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
These may include:
- Personalized or custom-made artwork produced specifically to your requirements
- Items damaged through misuse, improper handling, or unauthorized alteration after delivery
- Items returned outside the applicable return period, where no legal exception applies
If an item is marked as non-returnable on its product page, please review that information before purchasing.
We will not use these exclusions to deny any return or refund right that cannot legally be excluded.
5. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Us
Email deskinfo@nimbledawn.com with the subject line “Return Request.”
Step 2: Provide Your Order Details
Include your order number, the name of the item you wish to return, and the reason for your request. If the item is damaged or defective, attach supporting photographs when possible.
Step 3: Wait for Instructions
Our customer support team will review your request and provide the applicable return instructions, including the appropriate return address if the return is approved.
Step 4: Ship the Item, If Required
Package the item carefully to help prevent damage during transit. Use a trackable shipping service when appropriate and retain your shipping receipt.
Please do not ship an item before receiving our return instructions.
6. Refund Eligibility and Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.
Refunds are generally initiated within 5–10 business days after approval. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If you have not received your refund after the expected processing period, please contact us at deskinfo@nimbledawn.com.
For eligible refunds involving damaged, defective, or incorrectly supplied items, we will handle applicable shipping costs and other remedies in accordance with the circumstances and applicable law.
7. Exchanges and Replacements
If you receive a damaged, defective, or incorrect item, please contact us before returning it.
Depending on product availability and the nature of the issue, we may arrange a replacement or another appropriate resolution.
For requests to exchange an item because of a change of mind, please contact our customer support team to confirm whether an exchange is available.
Any exchange or replacement remains subject to applicable consumer rights.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at deskinfo@nimbledawn.com and include your order number.
We will make reasonable efforts to accommodate cancellation requests for orders that have not yet been processed or shipped. However, cancellation may not be possible once an order has been dispatched or production of a custom item has begun.
If an order cannot be canceled, you may still be able to request a return in accordance with this policy and applicable law.
Any refund for a successfully canceled order will be processed to the original payment method, subject to the payment provider’s procedures.
9. Items Lost or Delayed in Transit
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the available shipping information and, where appropriate, work with the shipping provider to investigate the delay or potential loss.
If an order is confirmed lost, we will work with you to determine an appropriate resolution in accordance with applicable law and the circumstances of the shipment.
10. Return Shipping and Packaging
For approved change-of-mind returns, customers are generally responsible for return shipping costs.
For items that arrive damaged, defective, or incorrect, please contact us before arranging return shipping. We will provide instructions regarding shipping costs and the appropriate resolution.
Please package artwork carefully to reduce the risk of damage during transit. We recommend retaining tracking information and proof of shipment until your return has been resolved.
11. Refund Exceptions and Consumer Rights
This policy is intended to explain our standard return and refund procedures. It does not override mandatory rights provided by applicable consumer protection laws.
Depending on your location, you may have additional rights relating to online purchases, defective products, order cancellations, or return periods.
Where applicable law provides a right to a refund, repair, replacement, or cancellation, those rights will apply regardless of any conflicting provision in this policy.
12. Contact Us
If you have any questions about returns, refunds, exchanges, cancellations, or an existing order, please contact us.
Store Name: Nimbledawn
Product Category: Oil Painting Decoration
Customer Support Email: deskinfo@nimbledawn.com
Please include your order number in your message so that we can assist you more efficiently.
Thank you for shopping with Nimbledawn. We appreciate your trust and the opportunity to help make your shopping experience a positive one.